What is AI Companion 2.0?
AI Companion 2.0 is an advanced generative AI assistant integrated within Zoom, designed to streamline work and enhance productivity. It helps users with tasks like generating meeting summaries, synthesizing multi-channel information, and task management across Zoom's suite of products. The tool’s enhanced capabilities offer seamless interaction for users, making collaboration more efficient and personalized.
Your personal assistant
AI Interaction Design
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Conversational Design
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Product Strategy
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Generative AI
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AI Interaction Design 〰️ Conversational Design 〰️ Product Strategy 〰️ Generative AI 〰️
My Role
Lead AI Product Designer | jan ‘23 - present
Design Leadership & Strategy
As the lead product designer for AI Companion, I am at the forefront of innovation at Zoom. I collaborated with a dynamic team of executive leadership, product and engineering partners.
Collaboration with Cross-Functional Teams
I worked closely with product management and engineering to define and develop AI-driven products, ensuring all design elements aligned with technical constraints and strategic goals.
Growth Mindset and Communication
Over the past two years, I have continued to learn and champion industry AI and UX best practices, staying updated on generative AI trends to inform design strategy.
User-Centric and Data-Informed Solutions
We leveraged qualitative user interviews, internal beta’s, and quantitative data to refine our design approach, resulting in a more intuitive and helpful experience.
Rapid Prototyping with ML Engineering
Built interactive, high-fidelity prototypes for AI Companion, allowing for iterative testing and feedback from cross-functional teams and users.
Design Systems
Extended Zoom’s design system to support new AI functionalities, ensuring that AI-driven features fit within established design principles while maintaining a consistent and cohesive experience across the product. Developed adaptable components that could be leveraged for future AI innovations within Zoom’s ecosystem.
AI First Design Strategy
I led the design of Zoom’s AI Companion 2.0 with a focus on creating a seamless and intuitive experience that integrates into Zoom’s ecosystem.
Created our first AI First Design Strategy & Principles
Worked with our conversational designer to craft our first set of conversational UI best practices
Set forth our design vision for AI Companion 2.0
Our Biggest Challenges
Designing Zoom’s AI Companion 2.0 presented unique challenges that required innovative problem-solving and adaptability:
Navigating New Technology with Unpredictable Results: Generative AI is an emerging technology that often produced unpredictable outputs, requiring extensive testing and frequent iterations to ensure consistent and valuable user experiences.
Aligning Cross-Functional Stakeholders on AI’s Role: With executive, product, and engineering teams each bringing different priorities, it was difficult to find common ground on AI’s applications and limitations to achieve strategic alignment and a clear product vision.
Building User Trust in AI-Driven Tools: Many users were unfamiliar with AI assistants in a professional setting, so we prioritized clear, transparent design that communicated AI’s benefits and limitations, fostering user trust and comfort.